Telecom - Trainer 2

Avacend; Plano (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Job summary

Avacend is seeking an experienced Learning & Development professional to design AI coaching simulations and develop coaching logic that mirrors field interactions. You will collaborate with product, training, and field teams to identify skills gaps and deliver adaptive dialogue across scenarios.

Ideal candidates will write clear coaching feedback, leverage AI tools, and ensure simulations stay aligned with brand standards while evolving with product knowledge.

Qualifications

• Experience in Learning & Development or instructional design.
• Strong understanding of field sales, retail operations, or customer experience.
• Ability to write clear, natural dialogue and coaching feedback.
• Familiarity with AI tools, conversational design, or simulation platforms.
• Comfort working cross functionally with product, training, and field teams.
• Creative problem solver with a passion for learning experiences.

Responsibilities

• Design AI Coaching Simulations: Build interactive, scenario based simulations that replicate real field interactions, coaching conversations, and decision making moments.
• Develop AI Personalities & Coaching Logic: Define coaching styles, feedback patterns, tone, and behavioral responses that align with brand standards.
• Partner with Training & Field Leadership: Collaborate with training managers, product experts, and field leaders to identify skill gaps and coaching opportunities.
• Create Conversation Flows & Decision Trees: Write structured dialogue and branching logic for adaptive feedback paths.
• Integrate Product Knowledge & Sales Skills: Ensure simulations reflect current products, features, and customer experience best practices.
• Test, Refine & Optimize AI Behavior: Continuously evaluate simulation performance and coaching accuracy.
• Manage Content Updates & Versioning: Maintain a roadmap for updating simulations as products evolve.
• Ensure Brand Alignment & Quality: Uphold consistent voice and training quality across all AI experiences.

Skills

Learning & Development

Instructional design

Training program creation

Field sales knowledge

Clear dialogue writing

AI tools familiarity

Conversational design

Cross-functional collaboration

Creative problem solving

Education

Bachelor's degree

Job description

Key Responsibilities

• Design AI Coaching Simulations Build interactive, scenario based simulations that replicate real field interactions, coaching conversations, and decision making moments.
• Develop AI Personalities & Coaching Logic Define coaching styles, feedback patterns, tone, and behavioral responses that align with brand standards and field expectations.
• Partner with Training & Field Leadership Collaborate with training managers, product experts, and field leaders to identify skill gaps, performance needs, and coaching opportunities.
• Create Conversation Flows & Decision Trees Write structured dialogue, branching logic, and adaptive feedback paths that allow the AI coach to respond intelligently to user choices.
• Integrate Product Knowledge & Sales Skills Ensure simulations accurately reflect current products, features, competitive positioning, and customer experience best practices.
• Test, Refine & Optimize AI Behavior Continuously evaluate simulation performance, user feedback, and coaching accuracy to improve realism and learning impact.
• Manage Content Updates & Versioning Maintain a roadmap for updating simulations as products evolve, new training priorities emerge, or field performance trends shift.
• Ensure Brand Alignment & Quality Uphold consistent voice, coaching standards, and training quality across all AI driven experiences.

Required Skills & Experience

• Experience in Learning & Development, instructional design, or training program creation
• Strong understanding of field sales, retail operations, or customer experience
• Ability to write clear, natural dialogue and coaching feedback
• Familiarity with AI tools, conversational design, or simulation platforms
• Comfort working cross functionally with product, training, and field teams
• Creative problem solver with a passion for building innovative learning experiences

Preferred Qualifications

• Experience designing AI chatbots, virtual coaches, or simulation based learning
• Background in consumer electronics, retail training, or technical product education
• Knowledge of behavior modeling, decision trees, or conversational UX
• Ability to translate complex product information into simple, coachable concepts

Success Looks Like

• Field reps receive consistent, scalable coaching anytime, anywhere
• Simulations feel real, helpful, and brand aligned
• Training teams gain a powerful tool to reinforce skills between live sessions
• Field performance improves through practice, feedback, and realistic scenarios

*BEELINE JD*

Summary:

The main function of a trainer is to conduct training and development programs for employees. This person is responsible for collecting information, conducting research, and creating training materials and programs.

Job Responsibilities:

• Monitor, evaluate and record training activities and program effectiveness.
• Offer specific training programs to help workers maintain or improve job skills.
• Assess training needs through surveys, interviews with employees, focus groups or consultation with managers.
• Develop alternative training methods if expected improvements are not seen.
• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
• Present information using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos and lectures.

Skills:

• Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Ability to work independently and manage one's time.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership technique.
• Knowledge of media production, communication, and dissemination techniques and methods.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

• Bachelor's degree in relevant field or equivalent experience/training required.
• 2-4 years related experience required.