AI Claims Platform Product Manager

CVS Health; Charleston (WV); On-site; USD 83,000 - 222,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is expanding its Analytics & Behavior Change product team and seeking a Product Manager to own discovery and delivery for a flagship AI platform in claims processing.

You will conduct user research, manage backlog, collaborate with data science, and drive outcomes with cross-functional partners across engineering and operations. This role offers visibility, a high-investment program, and a path to impact.

Qualifications

• 3+ years of Product Management experience with ownership of a product from discovery through delivery.
• 2+ years of experience partnering with Data Science and Engineering teams to ship AI, ML, or analytics-powered products.
• 2+ years of experience conducting user research and translating complex operational workflows into buildable product requirements.
• 2+ years of experience leading cross-functional delivery in complex organizational environments with multiple technical and business stakeholders.
• 2+ years of experience working in Agile environments: backlog ownership, sprint planning, and scope management.
• 2+ years demonstrating strong verbal and written communication skills, with the ability to represent product decisions clearly to both technical and non-technical audiences.

Responsibilities

• Leading user research and discovery with claims processors and operations teams to understand workflows, friction points, and opportunities for AI-driven decision support.
• Owning the squad backlog and sprint delivery: writing requirements, setting priorities, and making scope tradeoffs with a clear eye on outcomes.
• Partnering with Data Scientists to define model logic, validation criteria, and the product rules that determine what the system recommends and why.
• Driving cross-functional delivery across engineering, UX, and business stakeholders in a matrixed environment.
• Defining and tracking success metrics tied to operational efficiency, decision quality, and user adoption.
• Representing product decisions clearly to senior leadership and operational partners.

Skills

Product management

DS & Eng collaboration

User research

Cross-functional delivery

Agile

Communication

Education

Bachelor's degree

Master's degree

Job description

CVS Health is expanding its Analytics & Behavior Change product team and seeking a Product Manager to own discovery and delivery for a flagship AI platform in claims processing.

You will conduct user research, manage backlog, collaborate with data science, and drive outcomes with cross-functional partners across engineering and operations. This role offers visibility, a high-investment program, and a path to impact.