AI Channels Engineer — Multimodal, Global Telephony

Archer; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible (unlimited) paid time off

Medical, dental, and vision benefits

Retirement plan

Parental leave

Job summary

Sierra, headquartered in San Francisco, is seeking developers to advance AI agents across voice, chat, and messaging channels. You will craft end-to-end systems, from telephony to in-app experiences, enabling millions of interactions with customers worldwide.

You’ll work on a modern, AI-native stack, partner with product and design, and ship features that impact real-world usage. This role emphasizes rapid delivery, reliability, and high-quality engineering across backend, infra, mobile, and web.

Qualifications

• Passion for AI products and frontier tech.
• Proven ability to ship reliable, scalable systems.
• Self-motivated with high autonomy and outcomes focus.
• 3+ years building production software used by real users.
• Degree or equivalent experience in CS or related field.

Responsibilities

• Build scalable AI agent systems across voice, chat, and messaging.
• Own integration of the global telephony stack with major contact-center platforms.

Skills

AI product passion

Reliable systems

Self-motivation

Production systems

Shipping bias

Curiosity

AI-native building

Attention to detail

Backend fundamentals

Production software

Education

Bachelor's degree in Computer Science or related field

Job description

Sierra, headquartered in San Francisco, is seeking developers to advance AI agents across voice, chat, and messaging channels. You will craft end-to-end systems, from telephony to in-app experiences, enabling millions of interactions with customers worldwide.

You’ll work on a modern, AI-native stack, partner with product and design, and ship features that impact real-world usage. This role emphasizes rapid delivery, reliability, and high-quality engineering across backend, infra, mobile, and web.