Agent Strategy Lead — AI Experiences & Growth

Hackajob Ltd; San Francisco (CA); Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Unlimited flexible PTO

Medical, dental, and vision benefits

Life insurance and disability benefits

Parental leave

Equity plans for eligible employees

Job summary

Sierra is hiring an Agent Strategist to partner with product and engineering teams, shaping AI agents that handle thousands of conversations daily. You will guide customers on AI strategies and help design, develop, and deliver high-quality agents through the full lifecycle.

You will combine product strategy, conversational design, and customer insight to drive impactful, data-informed decisions with cross-functional teams.

Qualifications

• Degree in Computer Science, Engineering, Mathematics, or a related technical field.
• MBA or comparable experience at the intersection of technology and operations is a plus.
• Strong communication and collaboration across technical and non-technical stakeholders.

Responsibilities

• Be a trusted advisor to customers and drive their AI strategies.
• Build, design and refine conversational AI agents and expose products to customers.
• Drive execution of multiple complex agent development projects.
• Coordinate across technical and non-technical stakeholders through the full lifecycle.
• Ensure clear communication and strong relationships with all stakeholders.
• Provide data-driven insights to customers and internal teams.

Skills

Outstanding communication

Technical expertise

Problem solving

Leadership

Foundational CS degree

MBA or comparable

Education

Bachelor's degree in CS/Engineering/Math

MBA or comparable experience

Job description

Sierra is hiring an Agent Strategist to partner with product and engineering teams, shaping AI agents that handle thousands of conversations daily. You will guide customers on AI strategies and help design, develop, and deliver high-quality agents through the full lifecycle.

You will combine product strategy, conversational design, and customer insight to drive impactful, data-informed decisions with cross-functional teams.