AI Automation & ServiceNow Integrations Technologist

Booz Allen Hamilton; McLean (VA); On-site; USD 77,600 - 176,000; Full time

Job summary

Booz Allen Hamilton is seeking a detail-oriented junior team member to support the automation enablement of Moveworks and related integrations, based in the United States. You will configure agents, gather requirements, and troubleshoot across enterprise tools to improve the ServiceNow Moveworks AI Assistant, Turbo.

A strong foundation in automation, analytics, and Agile delivery is needed. As part of the Chief Information Office, you will collaborate with stakeholders, document flows, and

Qualifications

• 2+ years in automation, AI or analytics support.
• 2+ years with enterprise platforms such as ServiceNow, Workday, Salesforce, or Moveworks.
• Experience with AI tooling and LLM concepts.
• Experience in an Agile delivery environment.
• Experience with troubleshooting and documenting workflows.
• Bachelor's degree in Information Systems, CS, or Engineering.

Responsibilities

• Support Moveworks initiatives across discovery, design, build, test, and deployment activities using an Agile approach.
• Configure, build, update, optimize, and test Moveworks Agent Studio agents and plugins to improve productivity.
• Assist with design, validation, development, and testing of integrations between Moveworks, ServiceNow, and other enterprise tools.
• Partner with stakeholders to gather, clarify, and document functional and technical requirements for automation workflows.
• Perform structured troubleshooting and root cause analysis for issues across agent behavior, workflows, and integration points.
• Escalate risks and issues early with clear evidence and analysis.
• Assist in tracking operational metrics, usage trends, automation success or failure patterns, ticket deflection indicators, and user feedback.

Skills

Automation

AI tooling

Agile delivery

Troubleshooting

Requirements gathering

Data analysis

Security practices

Communication

Education

BS in IS/CS/Engineering

Tools

ServiceNow

Workday

Salesforce

Moveworks

Job description

Booz Allen Hamilton is seeking a detail-oriented junior team member to support the automation enablement of Moveworks and related integrations, based in the United States. You will configure agents, gather requirements, and troubleshoot across enterprise tools to improve the ServiceNow Moveworks AI Assistant, Turbo.

A strong foundation in automation, analytics, and Agile delivery is needed. As part of the Chief Information Office, you will collaborate with stakeholders, document flows, and