AI Automation Internship: SAP & ServiceNow Innovator

Veolia Environnement SA; Trevose (PA); On-site; USD 28,000 - 33,000; Full time

Job summary

Veolia Environnement SA seeks a SAP & ServiceNow AI Automation Intern to drive an AI-enabled transformation of IT support processes. This project-based internship involves analyzing helpdesk data, building self-service options, and integrating SAP, ServiceNow, and Veolia.chat tools to deflect routine tickets.

You will work under mentors to design workflows, learn SAP foundations, and deliver a concrete self-service automation project that demonstrates measurable improvements in efficiency and

Qualifications

• Education: Currently pursuing a degree in Information Systems, Computer Science, Data Analytics, or a related technology field.
• AI & Technical Aptitude: Strong interest or hands-on experience with AI tools, prompt engineering, machine learning basics, or data analysis.
• Communication Skills: Excellent analytical problem-solving skills with the ability to translate complex technical steps into simple user guides.
• Soft Skills: Highly organized, self-motivated, and comfortable working both independently and in collaborative team settings.

Responsibilities

• Chatbot Configuration: Design, test, and deploy conversational workflows within ServiceNow or Compucom portal to help resolve routine SAP inquiries automatically.
• Ticket Data Analysis: Review historical ServiceNow logs to uncover frequent SAP technical issues, user bottlenecks, and root causes.
• AI Tool Integration: Assist in linking SAP data streams with ServiceNow/Compucome AI capabilities to automate ticket categorization, routing, and smart response drafting.
• Self-Service Knowledge Building: Author clear, structured knowledge articles within ServiceNow to fuel chatbot responses.
• Metrics Tracking & Reporting: Audit existing ServiceNow dashboards and recommend enhancements to track ticket deflection rates, chatbot accuracy, and user satisfaction trends.

Skills

AI & Technical Aptitude

Communication Skills

Soft Skills

Education

Pursuing degree in Information Systems/CS/Data Analytics

Job description

Veolia Environnement SA seeks a SAP & ServiceNow AI Automation Intern to drive an AI-enabled transformation of IT support processes. This project-based internship involves analyzing helpdesk data, building self-service options, and integrating SAP, ServiceNow, and Veolia.chat tools to deflect routine tickets.

You will work under mentors to design workflows, learn SAP foundations, and deliver a concrete self-service automation project that demonstrates measurable improvements in efficiency and