AI Automation Intern: SAP & ServiceNow for IT Support

Veolia; Trevose (PA); On-site; USD 28,000 - 33,000; Part time

Job summary

Veolia North America is offering a project-based internship focused on integrating AI and chatbot features into SAP support processes. You will work at the intersection of SAP, ServiceNow, Compucom, and Veoliachat to analyze helpdesk data and build self-service options aimed at deflecting repetitive tickets.

Your day-to-day includes exploring Veolia WaterTech’s ServiceNow and VeoliaChat environments, learning SAP foundations, and driving a structured project to deliver an automated self-service

Qualifications

• Pursuing a degree in Information Systems, Computer Science, Data Analytics or related field.
• Strong interest or hands-on experience with AI tools, prompt engineering, ML basics or data analysis.
• Excellent analytical problem-solving and ability to translate technical steps into user guides.

Responsibilities

• Design, test, and deploy conversational workflows within ServiceNow or Compucom portal to resolve SAP inquiries automatically.
• Analyze historical ServiceNow logs to identify frequent SAP issues and suggest knowledge articles.
• Assist in linking SAP data streams with ServiceNow/Compucom AI capabilities for ticket categorization and routing.
• Create clear, structured knowledge articles within ServiceNow to support AI chatbot responses.
• Audit ServiceNow dashboards and propose enhancements to track deflection rates and user satisfaction.

Skills

AI & Tools

Data analysis

Communication

Problem solving

Education

Information Systems

Computer Science

Data Analytics

Tools

ServiceNow

ITIL

SAP

Chatbot platforms

Job description

Veolia North America is offering a project-based internship focused on integrating AI and chatbot features into SAP support processes. You will work at the intersection of SAP, ServiceNow, Compucom, and Veoliachat to analyze helpdesk data and build self-service options aimed at deflecting repetitive tickets.

Your day-to-day includes exploring Veolia WaterTech’s ServiceNow and VeoliaChat environments, learning SAP foundations, and driving a structured project to deliver an automated self-service