AI Agent Product Manager, Hybrid, Customer-Facing, Equity

Clera; San Francisco (CA); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Health insurance

401(k) match

No visa sponsorship

Job summary

Clera seeks a hybrid accounts and product professional to bridge customers, sales, and engineering in an AI agent platform serving hospitality. You will lead onboarding calls, refine workflows, and drive retention while surfacing product insights.

The role blends customer-facing responsibilities with product discovery, using no-code tools to automate workflows and prototype AI solutions. Hybrid SF position with growth opportunities.

Qualifications

• 3+ years in product management, operations, or a customer-facing technical role delivering solutions.
• Experience automations using RPA, no-code platforms, scripting, or similar tools.
• Familiarity with no-code workflow platforms such as Zapier, Make, n8n, or similar.
• Experience using AI coding assistants to prototype or build solutions.
• Ability to scope technical requirements and translate customer needs into implementable specifications.
• Strong customer relationship skills, including onboarding, support, or business review calls.
• Systems-oriented mindset with comfort in ambiguous, fast-moving environments.
• Experience working with non-technical or business-focused customers to understand their operational workflows is a plus.
• Must be authorized to work in the US; visa sponsorship is not available.

Responsibilities

• Run customer calls covering onboarding, workflow refinement, quarterly business reviews, and optimization conversations that drive retention and upsell.
• Build and deploy AI agents to solve customer workflows, using AI coding assistants to scope and prototype solutions.
• Identify patterns across customer requests and distill them into prioritized feature work for engineering.
• Collaborate with engineering to unblock agents that hit limitations or scope new platform capabilities.
• Automate repetitive internal work continuously, improving your own efficiency over time.

Skills

Product management

Customer-facing

Automation

AI prototyping

Requirement scoping

Onboarding calls

Tools

Zapier

Make

n8n

AI coding assistants

Job description

Clera seeks a hybrid accounts and product professional to bridge customers, sales, and engineering in an AI agent platform serving hospitality. You will lead onboarding calls, refine workflows, and drive retention while surfacing product insights.

The role blends customer-facing responsibilities with product discovery, using no-code tools to automate workflows and prototype AI solutions. Hybrid SF position with growth opportunities.