Senior Product Manager - AI-Driven Agent Platform (Hybrid)

KellyMitchell Group; Plano (TX); Hybrid; USD 87,000 - 124,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Employee ESOP

401K

Job summary

KellyMitchell Group is seeking a Product Manager in Plano, TX to own the product strategy for agent-facing servicing platforms. Located in Plano with hybrid onsite work Tue–Thu, this contract-to-hire role supports enterprise servicing functions with a team of 10+ PMs.

Expect collaboration with business and engineering, data-driven decisions, and AI-enabled workflow evolution. The role emphasizes stakeholder management, strategic thinking, and the delivery of measurable business outcomes through

Qualifications

• 5+ years of Product Management experience.
• Proven experience owning products from ideation through delivery.
• Demonstrated success delivering measurable business outcomes through product strategy and execution.
• Experience creating and managing product roadmaps.
• Strong strategic thinking and prioritization capabilities.
• Strong technical aptitude and ability to partner with engineering teams.
• Experience discussing APIs, integrations, architecture concepts, and technical dependencies.
• Excellent problem-solving and analytical skills.
• Experience using data to drive decision-making and prioritization.
• Strong communication, presentation, and stakeholder management skills.
• Experience influencing executives and leaders across functions.
• Ability to thrive in fast-paced environments with competing priorities.

Responsibilities

• Own and drive the product strategy, roadmap, and vision for agent-facing servicing platforms.
• Manage products throughout the lifecycle from concept to delivery and optimization.
• Partner with stakeholders, operations, and engineering to define requirements and prioritize initiatives.
• Develop and influence multi-year product strategies aligned with goals.
• Manage backlogs and roadmaps to maximize business value.
• Collaborate with engineering to evaluate solutions, integrations, dependencies, and tradeoffs.
• Use data to inform decisions and measure outcomes.
• Facilitate alignment across executives, partners, and teams.
• Identify opportunities to improve agent productivity, customer experience, and operations.
• Support evolution of AI-enabled servicing capabilities and intelligent workflows.
• Communicate vision, progress, and outcomes to stakeholders.

Skills

Product management

Roadmap ownership

Stakeholder management

Cross-functional leadership

APIs & integrations

Data-driven decisions

Analytical thinking

Tools

Agile methodologies

Job description

KellyMitchell Group is seeking a Product Manager in Plano, TX to own the product strategy for agent-facing servicing platforms. Located in Plano with hybrid onsite work Tue–Thu, this contract-to-hire role supports enterprise servicing functions with a team of 10+ PMs.

Expect collaboration with business and engineering, data-driven decisions, and AI-enabled workflow evolution. The role emphasizes stakeholder management, strategic thinking, and the delivery of measurable business outcomes through