AI Agent Enablement Leader

NiCE; United States; On-site; USD 100,000 - 160,000; Full time

Job summary

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As a Technical Enablement Manager, you’ll empower partner engineers to design, build, and deliver AI Agents on the Cognigy platform, translating product knowledge into practical, customer-ready guidance.

You’ll run enablement sessions, workshops, and hands-on labs, support JavaScript development and HTML/CSS integrations, and collaborate with sales, product, and delivery teams to raise technical standards across the partner

Qualifications

• Strong JavaScript coding and debugging skills.
• Experience working with APIs and integrations in real-world implementations.
• Practical experience using context variables and conversation logic within Cognigy.
• Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps.

Responsibilities

• Enable partners to design, build, and deliver AI Agents using the Cognigy platform.
• Support partner onboarding and ongoing technical readiness through structured enablement and certification paths.
• Deliver technical enablement sessions, workshops, and hands-on labs.
• Assist partners with JavaScript development, debugging, and flow-based logic.
• Support API usage and integrations as part of AI Agent implementations.
• Help partners work effectively with context variables and conversation logic in Cognigy.
• Advise on webchat embedding and xApps using HTML, CSS, and JavaScript.
• Support partners during demos, proofs of concept, and key partner-led opportunities.
• Collaborate with Sales Engineering, Product, and Professional Services to align on technical standards and best practices.
• Translate product updates and new features into clear, partner-ready technical guidance.

Skills

JavaScript

APIs

HTML/CSS

Flow logic

Technical communication

Customer-facing

Job description

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As a Technical Enablement Manager, you’ll empower partner engineers to design, build, and deliver AI Agents on the Cognigy platform, translating product knowledge into practical, customer-ready guidance.

You’ll run enablement sessions, workshops, and hands-on labs, support JavaScript development and HTML/CSS integrations, and collaborate with sales, product, and delivery teams to raise technical standards across the partner