Technical Enablement Manager

Greenhouse Software, Inc.; United States; A distancia; USD 130.000 - 180.000; Jornada completa

Descripción de la vacante

NiCE Cognigy is seeking a Technical Enablement Manager to empower partners to design, build, and deliver AI Agents on the Cognigy platform. You’ll run enablement programs, create hands-on labs, and craft clear guidance for complex integrations.

You’ll serve as a go-to technical resource across partner teams, translating product updates into practical guidance and ensuring successful customer implementations.

Formación

• Experience working with APIs and integrations in real-world implementations.
• Familiarity with using context variables and conversation logic in Cognigy.
• Developer mindset with problem-solving through flow logic and/or code.
• Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting.
• Ability to clearly explain technical concepts to both technical and non-technical audiences.
• Strong collaboration and communication skills across sales, product, and delivery teams.

Responsabilidades

• Enable partners to design, build, and deliver AI Agents using the Cognigy platform.
• Support partner onboarding and ongoing technical readiness through structured enablement and certification paths.
• Deliver technical enablement sessions, workshops, and hands-on labs.
• Support API usage and integrations as part of AI Agent implementations.
• Help partners work effectively with context variables and conversation logic in Cognigy.
• Support partners during demos, proofs of concept, and key partner-led opportunities.
• Collaborate with Sales Engineering, Product, and Professional Services to align on technical standards and best practices.
• Translate product updates and new features into clear, partner-ready technical guidance.

Conocimientos

APIs & integrations

Cognigy context vars

Developer mindset

Sales engineering

Communication & collaboration

Descripción del empleo

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Technical Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands‑on technical enablement. You’ll work closely with partner engineers, sales engineers, and internal teams to turn product knowledge into real‑world solutions.

You’ll be a go‑to technical resource for partners, helping them move from basic understanding to confident execution across sales cycles and customer implementations.

How will you make an impact?

• Enabling partners to design, build, and deliver AI Agents using the Cognigy platform
• Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths
• Delivering technical enablement sessions, workshops, and hands‑on labs
• Supporting API usage and integrations as part of AI Agent implementations
• Helping partners work effectively with context variables and conversation logic in Cognigy
• Supporting partners during demos, proofs of concept, and key partner‑led opportunities
• Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices
• Translating product updates and new features into clear, partner‑ready technical guidance

Have you got what it takes?

• Experience working with APIs and integrations in real‑world implementations
• Practical experience using context variables and conversation logic within Cognigy
• A general developer mindset, with comfort solving problems through flow logic and/or code
• Experience in a technical, customer‑facing role such as Sales Engineering, Pre‑Sales, Solution Consulting, or Technical Consulting
• Ability to clearly explain technical concepts to both technical and non‑technical audiences
• Strong collaboration and communication skills across sales, product, and delivery teams

Enablement‑focused qualities:

• A genuine passion for enablement and helping partners succeed independently
• Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution
• Comfort delivering technical enablement sessions, workshops, and hands‑on labs
• Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately
• A proactive, problem‑solving attitude with a strong sense of ownership when supporting partner success

What’s in it for you?

Join an ever‑growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise‑ready. As the leading AI‑first CX platform built for real‑world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.