AI Adoption & Growth Engagement Manager

listenlabs; New York (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health coverage

Learning stipend

Wellness stipend

AI tools stipend

Company offsites

Job summary

Listen Labs is hiring an Engagement Manager to help customers maximize our AI-powered research platform. You will own the post-sale journey, guiding onboarding, adoption, retention, and growth across key accounts.

As the primary day-to-day contact, you will partner with sales to identify renewal opportunities, provide proactive guidance, collect feedback, and work with product and engineering to shape the roadmap. This role requires 4–8 years of experience and a strong customer-focus.

Qualifications

• 4–8 years of professional experience.
• Customer-facing experience is a plus.
• Strong relationship-building and communication skills.
• Ability to work in a fast-paced environment.
• Experience with research, insights, or AI products is a plus.
• Office-based 5 days a week.

Responsibilities

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance and support to maximize customer value.
• Collect customer feedback and collaborate with product and engineering to shape the roadmap.
• Develop and refine customer success playbooks as we scale.

Skills

Relationship building

Communication

Organizational skills

Self-starter

Ambiguity tolerance

AI product knowledge

Job description

Listen Labs is hiring an Engagement Manager to help customers maximize our AI-powered research platform. You will own the post-sale journey, guiding onboarding, adoption, retention, and growth across key accounts.

As the primary day-to-day contact, you will partner with sales to identify renewal opportunities, provide proactive guidance, collect feedback, and work with product and engineering to shape the roadmap. This role requires 4–8 years of experience and a strong customer-focus.