Engagement Manager: Onboarding, Adoption & Growth

listenlabs; Austin (TX); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Annual Learning Stipend

Annual Wellness Stipend

AI tools stipend

Company offsites

Job summary

Listen Labs in Austin, Texas is looking for a Customer Success professional to own the post-sale journey, drive onboarding, adoption, retention and growth.

You’ll be the primary day-to-day contact for key accounts, collaborate with sales on expansions and renewals, and provide proactive guidance to maximize customer value. A 4–8 year background in customer-facing roles and strong relationship/communication skills are required; AI product experience is a plus.

Qualifications

• 4–8 years of professional experience in customer-facing roles.
• Strong relationship-building and communication abilities.
• Self-starter comfortable with ambiguity and fast-paced environments.
• Experience with research, insights, or AI products is a plus.
• Ability to work in office 5 days/week.

Responsibilities

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance to maximize customer value.
• Collect customer feedback and collaborate with product/engineering to shape roadmap.
• Develop and refine customer success playbooks as the company scales.

Skills

Relationship-building

Communication

Organizational skills

Self-starter

Customer-facing experience

Job description

Listen Labs in Austin, Texas is looking for a Customer Success professional to own the post-sale journey, drive onboarding, adoption, retention and growth.

You’ll be the primary day-to-day contact for key accounts, collaborate with sales on expansions and renewals, and provide proactive guidance to maximize customer value. A 4–8 year background in customer-facing roles and strong relationship/communication skills are required; AI product experience is a plus.