AgTech Customer Success & Onboarding Specialist

Semios; Fresno (CA); Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

Hybrid/Remote work

Health plans

401(k)

Generous vacation policy

Hybrid team culture

Job summary

Semios Group seeks a Customer Success Specialist to empower growers and agronomists by onboarding, supporting, and extending value from Semios’ tools. You will build trusted relationships, guide customers through adoption, and collaborate across sales, marketing and field services to ensure success.

The role offers hybrid work or full remote options, with health plans and a 401(k). Ideal candidates have 2+ years in onboarding, implementation, adoption and technical support, plus strong

Qualifications

• 2+ years of professional experience with customer on-boarding, implementation, adoption, and technical support.
• Highly tech-savvy with the ability to learn and adapt to new technologies and tools.
• Familiarity with software applications and data.
• Strong communication and relationship-building skills.
• Ability to prioritize multiple customers and products.

Responsibilities

• Conduct pre-sale activities including creation of customer accounts, quotes and sales orders.
• Initiate, coordinate, and execute customer contract renewals, both remotely and in person.
• Update and maintain internal systems (CRM) for your assigned territory; log all customer communications.
• Collaborate with Territory Managers to prepare for renewals or customer meetings and create service tickets.
• Onboard customers and their teams virtually and in person; provide ongoing support via phone, email, and in-app chat.
• Attend trade shows and events as a Semios representative; relay product feedback to the team.
• Support sales growth by collaborating with Sales Operations, Finance, Grower Relations and Channel teams.

Job description

Semios Group seeks a Customer Success Specialist to empower growers and agronomists by onboarding, supporting, and extending value from Semios’ tools. You will build trusted relationships, guide customers through adoption, and collaborate across sales, marketing and field services to ensure success.

The role offers hybrid work or full remote options, with health plans and a 401(k). Ideal candidates have 2+ years in onboarding, implementation, adoption and technical support, plus strong