Customer Support Representative (Part-Time)

Semios; United States; Hybrid; USD 33,062 - 41,328; Part time

Benefits offered by this job

Purposeful work

Flexible working environment

Collaborative team culture

Job summary

Semios is hiring a Customer Support Representative to assist clients in effectively using the Agworld platform, focusing on data migration and technical troubleshooting. This role is pivotal in ensuring customer satisfaction while guiding users through product features.

The ideal candidate will have 2+ years of experience in technical support, strong communication skills, and proficiency with CRM tools like Salesforce. This is a remote position within California, with competitive hourly pay and benefits that support purposeful work.

Qualifications

• 2+ years of experience in technical support or SaaS customer support.
• Experience supporting technology solutions in agriculture.
• Strong verbal and written communication skills.

Responsibilities

• Migrate customer data and maintain expertise on the Agworld platform.
• Diagnose and troubleshoot technical issues and communicate with customers.
• Collaborate with Customer Success Team to resolve complex needs.

Skills

Technical support experience

Detail-oriented

Troubleshooting and problem solving

Customer communication

Education

Diploma or equivalent practical experience

Tools

Salesforce

Jira

Job description

Job Summary

Customer Support Representative ensures clients are equipped to use the Agworld platform effectively to support operational efficiency and regulatory outcomes. The role primarily involves onboarding customer data into the platform and initiating data entry processes for new customers, while also supporting customers experiencing technical issues by providing timely, accurate, and high‑quality assistance. The position requires troubleshooting software issues, guiding users through solutions, and escalating complex problems to the Customer Success Team.

What You Will Do

• Migrate customer data through the onboarding lifecycle and thereafter.
• Maintain expertise on Agworld product features.
• Serve as a detail‑oriented expert while migrating customer data to the Agworld platform.
• Collaborate with the Customer Success Team to resolve complex customer needs or feature requests.
• Respond to customer inquiries via email and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to the Agworld platform.
• Escalate complex technical issues to the Customer Success team with detailed notes and logs.
• Guide customers through product features and best practices.
• Maintain accurate records of customer interactions in the ticketing system.
• Identify recurring issues and suggest process or product improvements with internal teams.
• Meet or exceed customer satisfaction goals.

Requirements

• 2+ years of experience in technical support, help desk, or SaaS customer support.
• Diploma or equivalent practical experience.
• Experience supporting growers, agronomic consultants, or farm managers using technology solutions.
• Exposure to digital farm management systems (FMIS) or SaaS platforms.
• Understanding of agronomic operations, seasonal crop planning, and grower workflows is preferred.
• Detail‑oriented and diligent note‑taking skills.
• Familiarity with CRM and ticketing systems (e.g., Salesforce, Jira).
• Strong troubleshooting and problem‑solving capability.
• Ability to interpret data and migrate into the platform.
• Ability to explain technical concepts to non‑technical users.
• Strong written and verbal communication skills.
• Ability to work independently and collaborate cross‑functionally.
• Sound judgment in issue prioritization and resolution.
• Comfortable working in a fast‑paced, dynamic environment.
• Strong organizational, problem‑solving, and communication skills.

Nice to Have

• Hands‑on experience with on‑farm digital workflows.
• Background in agriculture or agronomy environments.

Compensation & Contract

Salary range: $24 to $30 per hour; 20 hours maximum per week. Duration: Contract start date up to December 2026.

Benefits

• Purposeful work: make a global impact by advancing sustainable food production.
• Collaborative, supportive team culture.
• Work flexibility: remote position within the state of California with hybrid option for those near the Fresno office.

EEO & Diversity

We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish. Semios Group participates in E‑Verify.