Customer Success Architect — Remote/Hybrid Growth

Semios; Modesto (CA); Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

Hybrid work option

Health plans

401(k) plan

Generous vacation policy

Job summary

Semios Group in Modesto, CA is seeking a Customer Success Specialist to support growers, agronomists and ag retailers. You will guide onboarding, adoption, and technical support, helping customers maximize Semios' tools.

You will work closely with Territory Managers and participate in trade shows to showcase Semios' products. The role emphasizes maintaining strong customer relationships, leveraging CRM, and driving continued use of Semios' suite of tools to improve farming outcomes.

Qualifications

• 2+ years of experience in onboarding, implementation, adoption, and technical support.
• Highly tech-savvy with the ability to learn new tools quickly.
• Familiarity with software applications and data.
• Magnetic personality with strong customer trust-building.
• Excellent listening and presentation skills.
• Ability to prioritize and manage multiple customers and products.
• Bias for action and continuous improvement mindset.
• Valid driver's license and ability to commute.

Responsibilities

• Onboard customers and their teams virtually and in person.
• Provide ongoing support via phone, email, and in-app chat.
• Represent Semios at trade shows and events.
• Assist Territory Managers with customer requests and service information.
• Document and relay product feedback to the Semios team.
• Drive outreach to maximize customer engagement with Semios tools.
• Educate customers on the value and usage of Semios' tools.

Skills

Customer onboarding

Tech-savvy

Communication

Presentation skills

Multi-customer management

Initiative

Education

Degree in business or related field

Tools

CRM

Job description

Semios Group in Modesto, CA is seeking a Customer Success Specialist to support growers, agronomists and ag retailers. You will guide onboarding, adoption, and technical support, helping customers maximize Semios' tools.

You will work closely with Territory Managers and participate in trade shows to showcase Semios' products. The role emphasizes maintaining strong customer relationships, leveraging CRM, and driving continued use of Semios' suite of tools to improve farming outcomes.