Remote AgTech Onboarding & Support Specialist

Semios; United States; Hybrid; USD 33,062 - 41,328; Part time

Benefits offered by this job

Purposeful work

Flexible working environment

Collaborative team culture

Job summary

Semios is hiring a Customer Support Representative to assist clients in effectively using the Agworld platform, focusing on data migration and technical troubleshooting. This role is pivotal in ensuring customer satisfaction while guiding users through product features.

The ideal candidate will have 2+ years of experience in technical support, strong communication skills, and proficiency with CRM tools like Salesforce. This is a remote position within California, with competitive hourly pay and benefits that support purposeful work.

Qualifications

• 2+ years of experience in technical support or SaaS customer support.
• Experience supporting technology solutions in agriculture.
• Strong verbal and written communication skills.

Responsibilities

• Migrate customer data and maintain expertise on the Agworld platform.
• Diagnose and troubleshoot technical issues and communicate with customers.
• Collaborate with Customer Success Team to resolve complex needs.

Skills

Technical support experience

Detail-oriented

Troubleshooting and problem solving

Customer communication

Education

Diploma or equivalent practical experience

Tools

Salesforce

Jira

Job description

Semios is hiring a Customer Support Representative to assist clients in effectively using the Agworld platform, focusing on data migration and technical troubleshooting. This role is pivotal in ensuring customer satisfaction while guiding users through product features.

The ideal candidate will have 2+ years of experience in technical support, strong communication skills, and proficiency with CRM tools like Salesforce. This is a remote position within California, with competitive hourly pay and benefits that support purposeful work.