Precision Agriculture Tech Support Specialist

Ag Leader Technology; Ames (IA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Ag Leader Technology in Ames, IA is seeking a detail-oriented Technical Support Specialist to assist customers via phone and email, and to gain expert knowledge on Ag Leader planter systems, rate controllers, yield monitors, mapping software, GPS, guidance and steering systems.

You will work with a team of technical experts to diagnose issues, provide guidance, and support customers through installation, operation and troubleshooting, with opportunities for training and field events.

Qualifications

• Excellent communication skills with customers, co-workers and supervisors.
• Ability to diagnose and resolve problems in a fast-paced environment.
• Strong attention to detail and ability to stay organized.
• Background in agriculture or technical systems is preferred.

Responsibilities

• Provide outstanding technical support and customer service via phone or email.
• Gain expert knowledge through study, support and training on Ag Leader products.
• Process orders and document product and customer information.
• Provide input for continual improvement and development in a team environment.
• Assist Support Specialists with review of technical documents and presentations.
• Other duties as assigned.

Skills

Communication

Problem-solving

Teamwork

Attention to detail

Organizational skills

Education

Two-year degree or equivalent experience

Job description

Ag Leader Technology in Ames, IA is seeking a detail-oriented Technical Support Specialist to assist customers via phone and email, and to gain expert knowledge on Ag Leader planter systems, rate controllers, yield monitors, mapping software, GPS, guidance and steering systems.

You will work with a team of technical experts to diagnose issues, provide guidance, and support customers through installation, operation and troubleshooting, with opportunities for training and field events.