Precision Ag Support Representative

ISU Research Park; Ames (IA); Hybrid; USD 42,000 - 66,000; Full time

Job summary

ISU Research Park is seeking a technically driven individual to deliver exceptional customer service and expert support for Ag Leader planter systems and related tech. The role emphasizes installation, operation, troubleshooting, and ongoing training.

Based in Ames, IA, the position can consider a hybrid schedule. You will gain knowledge through study, training, and collaboration, supporting farming operations worldwide and aiding product advancement.

Qualifications

• Two-year degree in related Agricultural or technical field or equivalent work experience.
• Experience using a computer system to perform daily tasks.
• Understanding of basic electronic, mechanical and hydraulic systems.
• Ability to follow written and verbal instructions, and effectively communicate any problems encountered in daily work.
• Background in production agriculture preferred with aptitude for hardware and software technical systems.
• Previous customer service or in-field support experience preferred.

Responsibilities

• Provide outstanding technical support and customer service for customers via telephone or email.
• Gain expert knowledge through study, support and training on Ag Leader products.
• Process orders and document product and customer information.
• Provide input for continual improvement and development in a team environment.
• Assist Support Specialists with review of technical documents and presentations.
• Other duties as assigned.

Skills

Computer proficiency

Electronic systems understanding

Mechanical hydraulics basics

Follow instructions

Production ag background preferred

Customer service experience

Education

Two-year technical or agriculture degree

Job description

Join a team of technical experts committed to providing exceptional customer-service. This position will challenge the individual to think critically while being trained on installation, operation and troubleshooting of planter systems, rate controllers, yield monitors, mapping software, GPS, guidance, and steering systems. Through collaboration with team members, you will provide guidance, technical support, and resources to customers using problem-solving skills and excellent communication. There will be opportunities to participate in customer training, field events, and industry trade shows. Your work will have a direct impact on farming operations across the world and contribute to advancement of current and future products.

This role is based in Ames, IA but a hybrid schedule may be considered. Candidate must be able to reliably commute to Ames, IA when required.

As a team member, you will demonstrate and promote the Ag Leader Way:

• Willing, Ready, Doing


• Courage to do what is Right


• Approachable


• The Right Person Will


• Be able to effectively communicate with customers, co-workers and direct Supervisor


• Demonstrate ability to accurately and proficiently handle problem-solving situations in a fast-paced environment


• Excel in working independently and in a team environment


• Have strong organizational skills and ability to maintain attention to detail

Responsibilities

• Provide outstanding technical support and customer service for customers via telephone or email


• Gain expert knowledge through study, support and training on Ag Leader products


• Process orders and document product and customer information


• Provide input for continual improvement and development in a team environment


• Assist Support Specialists with review of technical documents and presentations


• Other duties as assigned

Qualifications and Skills

• Two-year degree in related Agricultural or technical field or equivalent work experience


• Experience using a computer system to perform daily tasks


• Understanding of basic electronic, mechanical and hydraulic systems


• Ability to follow written and verbal instructions, and effectively communicate any problems encountered in daily work


• Background in production agriculture preferred with aptitude for hardware and software technical systems


• Previous customer service or in-field support experience preferred