AGM: Lead Operations & Customer Experience

Taco Bell Corp.; Soquel (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

DRG Cares Grant Program

DRG Savings Marketplace

Employee Assistance Program

Live Más Scholarship Program

Employee Referral Program

Education Benefits

DailyPay Program

Job summary

Diversified Restaurant Group (DRG) is seeking an Assistant General Manager (AGM) for a Taco Bell unit to lead shifts, supervise team members, and ensure high standards of safety and service. The AGM reports to the GM and steps in when the GM is unavailable, maintaining brand compliance and operational excellence.

The role emphasizes leadership, recruiting, coaching, and driving financial and customer outcomes while upholding health and safety requirements and adapting to flexible schedules.

Qualifications

• Must be 18 years or older.
• At least 2 years of restaurant experience with proven leadership on all shifts.
• High school diploma or equivalent.
• Ability to read, speak, and write in English.
• Must pass the ServSafe Certification Course and Exam and maintain a current health card per local/state requirements.
• Reliable transportation and clear criminal background check.
• Average 45-hour work week with flexible availability (nights, weekends, holidays).

Responsibilities

• Operational Excellence: Lead shifts and ensure timely completion of tasks with quality assurance.
• Team Leadership: Coach and motivate team members and shift managers to prioritize customer experience.
• Safety & Compliance: Adhere to OSHA regulations and maintain a safe workplace.
• Training & Development: Contribute to leadership development plans and provide constructive feedback.
• Recruiting & Onboarding: Work with the GM to identify staffing needs and onboard new hires.
• Financial Performance: Assist in achieving restaurant financial goals.
• Customer Experience: Deliver 5-star service and satisfaction.
• General Manager Support: Support GM in managing restaurant operations.

Skills

Leadership

Team management

Customer service

English proficiency

Problem solving

Communication

Education

High school diploma or equivalent

Tools

ServSafe Certification

Job description

Diversified Restaurant Group (DRG) is seeking an Assistant General Manager (AGM) for a Taco Bell unit to lead shifts, supervise team members, and ensure high standards of safety and service. The AGM reports to the GM and steps in when the GM is unavailable, maintaining brand compliance and operational excellence.

The role emphasizes leadership, recruiting, coaching, and driving financial and customer outcomes while upholding health and safety requirements and adapting to flexible schedules.