Aging & Disability Resource Navigator

Klickitat County; White Salmon (WA); On-site; USD 32,000 - 36,000; Full time

Job summary

Klickitat County in White Salmon, WA seeks a Senior Services-Aging & Disability Resource Specialist to provide information and assistance to older adults, people with disabilities and caregivers. The role supports independence by connecting clients to community resources and helping them access programs.

You will perform eligibility screening, assist with program applications (Medicare Part D, Medicaid LTC, SNAP), maintain records and databases, and collaborate with partners to coordinate care.

Qualifications

• Ability to research and propose solutions to a variety of problems presented by clients.
• Ability to document services, review and write on paper forms.
• Ability to interview clients and others in person and over the telephone to elicit information and obtain client information.
• Ability to de-escalate and provide crisis support to callers.
• Knowledge of community resources for older adults, adults with disabilities and caregivers.

Responsibilities

• Provides information by phone, email, mail, and in-person to the general public, healthcare providers and community-based organizations on programs and resources for older adults, adults with disabilities and family caregivers.
• Coordinates and performs information delivery to seniors; accesses information on the Internet; establishes and maintains communication with local resources; researches, maintains and updates a file of resources available. Refers clients to case management if necessary; makes referrals to outside agencies and follows up to assure client needs are met.
• Assists clients by completing a variety of forms, locating needed services and making appointments. Conducts screening, evaluation, and some eligibility determination for appropriate programs. Records all information, assistance and referrals following agency guidelines.
• Assists individuals to complete various applications for services and/or benefits (i.e. Medicaid Long-Term Care, Supplemental Nutrition Assistance Program, Medicare Part D)
• Assist clients with enrollment in Medicare Part D, Medicare Low Income Subsidy and/or Medicare Savings Programs; and to encourage Medicare beneficiaries to access Medicare disease prevention and wellness benefits.
• Develops and maintains systems and records that provide for the proper evaluation, control and documentation of assigned operations. Maintains statistical data required to prepare program reports; generates reports as needed. Completes documentation according to agency guidelines.
• Utilizes computerized databases to provide information, assistance, and referral services and to document application, eligibility and authorization.
• Provides in-service educational presentations to community partners; sometimes outside normal work hours.
• Confers with community partners to assure coordination of care for clients.
• Maintains Community Resource Database according to Agency guidelines.
• Disseminates information about Senior Services programs and services for Seniors with a primary focus on the target population of those who are over 60, disabled, and low income.
• Provides program publicity through written materials, newsletters, public presentations, etc.
• Participates in community group meetings in order to provide information and resources regarding services provided by the Senior Services Department.
• Provide client advocacy to help a person receive, retain, or establish eligibility for services.
• Clarify communications between inquirers and services providers for client advocacy.
• Provides assistance with accessing appropriate caregiver services such as Respite, support groups, information and education services, and referral to other resources.
• Conduct ongoing research of available and/or new services, materials, and/or programs that meet the needs of the target population.
• Refer adults in need of Adult Protective Services (APS) directly to the APS program for APS investigation.
• Provide other related duties as assigned.
• Provides fill-in or back up support for other Department programs as needed to meet client essential needs.

Skills

Research skills

Documentation

Interviewing

Crisis de-escalation

Knowledge of resources

Teamwork

English communication

Translator/relay access

Writing ability

Computer skills

Travel

Education

Bachelor's degree in a relevant field

Job description

Klickitat County in White Salmon, WA seeks a Senior Services-Aging & Disability Resource Specialist to provide information and assistance to older adults, people with disabilities and caregivers. The role supports independence by connecting clients to community resources and helping them access programs.

You will perform eligibility screening, assist with program applications (Medicare Part D, Medicaid LTC, SNAP), maintain records and databases, and collaborate with partners to coordinate care.