Agent Operations Lead

Lamwork; United States; On-site; USD 68,000 - 70,000; Full time

Job summary

Lamwork is seeking an experienced Agent Manager in the United States. You will oversee the onboarding process for agents, maintain compliance and commission records, and coordinate with multiple teams to support agent needs. The ideal candidate will have a strong background in CRM systems and regulatory compliance.

You will play a key role in managing a portfolio of agents, ensuring that all operational requirements are met effectively and efficiently.

Qualifications

• Experience with agent onboarding and regulatory compliance.
• Ability to analyze performance data and generate reports.
• Strong relationship management skills with agents.

Responsibilities

• Oversee end-to-end agent onboarding workflow.
• Maintain commission tracking platform accurately.
• Manage MLS access and compliance records.

Skills

CRM Software Proficiency (Salesforce, Zendesk, or Similar)

MLS Platform Operations

Commission Tracking Systems

Data Reporting and Analysis

DRE/Regulatory Compliance Administration

Relationship Management

Communication

Problem-Solving

Time Management

Conflict Resolution

Education

Certified Property Manager (CPM)

Real Estate License (State-Issued)

Salesforce Administrator Certification

Project Management Professional (PMP)

Job description

Lamwork is seeking an experienced Agent Manager in the United States. You will oversee the onboarding process for agents, maintain compliance and commission records, and coordinate with multiple teams to support agent needs. The ideal candidate will have a strong background in CRM systems and regulatory compliance.

You will play a key role in managing a portfolio of agents, ensuring that all operational requirements are met effectively and efficiently.