Agent II, Child Support Services — Help Families

Georgia; Morrow (GA); Hybrid; USD 39,000 - 47,000; Full time

Benefits offered by this job

13 paid holidays

401(k) plan

457 plan

Vacation & sick leave

Telework options

Job summary

The State of Georgia is seeking a Child Support Services Agent 2 in Morrow, GA to manage child support obligations and casework under supervision. You will communicate with clients, enforce orders, and coordinate with legal and public partners to ensure timely support payments.

Preferred qualifications include a Bachelor's degree or a high school diploma with 2 years of relevant experience; telework options may be available. DHS offers a comprehensive benefits package and retirement plans.

Qualifications

• Bachelor's degree from an accredited college or university.
• High school diploma/GED and two years of direct job-related experience.
• One year of experience at the lower-level Child Support Services Agent 1 (SST060) or position equivalent.

Responsibilities

• Establishes child support obligations and ensures that such obligations are met.
• Communicates with clients via telephone, email, correspondence and direct contact to ensure obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Performs other professional responsibilities as assigned by supervisor.

Skills

Customer service

Communication

Education

Bachelor's degree

High school diploma/GED with 2 years of direct job-related experience

One year of experience at Child Support Services Agent 1 or equivalent

Job description

The State of Georgia is seeking a Child Support Services Agent 2 in Morrow, GA to manage child support obligations and casework under supervision. You will communicate with clients, enforce orders, and coordinate with legal and public partners to ensure timely support payments.

Preferred qualifications include a Bachelor's degree or a high school diploma with 2 years of relevant experience; telework options may be available. DHS offers a comprehensive benefits package and retirement plans.