Child Support Services Agent II - Empower Families

State of Georgia; Georgia; On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Telework options

401(k) plan

457 plan

13 paid holidays

Vacation & sick leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

State of Georgia, Department of Human Services, DCSS, is seeking a Child Support Services Agent 2 in Conyers, GA. The role focuses on establishing and enforcing child support obligations, with ongoing client communication and caseload management.

Ideal candidates have a Bachelor’s degree or equivalent experience; telework may be available depending on position. The department emphasizes public service and strong benefits.

Qualifications

• Bachelor's degree from an accredited college or university.
• -or- High school diploma/GED and two (2) years of direct job-related experience.
• -or- One (1) year of experience at the lower-level Child Support Services Agent 1 (SST060) or position equivalent.

Responsibilities

• Establishes child support obligations and ensures that such obligations are met.
• Communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Performs other professional responsibilities as assigned by supervisor.

Skills

Client communication

Caseload management

Attention to detail

Education

Bachelor's degree

High school diploma/GED + 2 years experience

Experience at Child Support Agent 1

Job description

State of Georgia, Department of Human Services, DCSS, is seeking a Child Support Services Agent 2 in Conyers, GA. The role focuses on establishing and enforcing child support obligations, with ongoing client communication and caseload management.

Ideal candidates have a Bachelor’s degree or equivalent experience; telework may be available depending on position. The department emphasizes public service and strong benefits.