Agent, Guest Services

Princess Cruises and Holland America Line; College (AK); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free cruise after season

Referral program

Professional growth

Employee activities

Rewards & incentives

Community service

Job summary

Princess Cruises and Holland America Line in Fairbanks, Alaska, is seeking an Agent, Guest Services for the seasonal full-time Front Desk Clerk role. You will be the first point of contact for guests, delivering outstanding service during check-in and check-out in a fast-paced environment.

The role requires strong communication, detail-orientation, and the ability to multitask, with responsibilities including assisting guests and staff, applying product knowledge, and upholding safety and

Qualifications

• Must pass a pre-employment background check.
• Must be eligible to work in the United States.
• Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Responsibilities

• Performs a variety of moderately difficult customer service tasks.
• Routinely applies knowledge of Company products, services, and policies to provide excellent customer service and generate maximum sales.
• Assists customers, employees, and management and responds to queries.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Job description

Agent, Guest Services

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Fairbanks Princess Riverside Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

The Front Desk Clerk serves as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

No Company Subsidized Housing Available

RESPONSIBILITIES

• Performs a variety of moderately difficult customer service tasks.
• Routinely applies knowledge of Company products, services, and policies to provide excellent customer service and generate maximum sales.
• Assists customers, employees, and management and responds to queries.

REQUIREMENTS

• Must pass a pre-employment background check.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.