Agent, Guest Services

Princess Cruises and Holland America Line; Alaska; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free cruise after first season

Referral program

Professional growth

Job summary

Princess Cruises and Holland America Line is seeking a Guest Services Agent at Denali Princess Wilderness Lodge for the busy summer season. You will greet guests, handle inquiries, assist with bookings, and ensure a memorable stay while representing the brand at one of its Alaska locations.

This seasonal full-time role requires a customer-focused mindset, strong teamwork, and the ability to work in a fast-paced hospitality environment.

Qualifications

• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Responsibilities

• Provide excellent customer service and analyze guest situations, investigate problems and determine solutions within company policies, procedures, and guidelines.
• Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.
• Apply knowledge of company products, tours, services, and operations for guests and employees to enhance the vacation and work experience.
• Create bookings, take payment, and process refunds for hotel rooms, amenities, and tours.
• Processes daily sales and completes accounting duties.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• May deliver messages, and amenities, assist with luggage and run errands based on guest and company needs.
• Participate in generating sales for tours, retail, restaurant, amenities, and hotel rooms at designated locations.
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
• Monitor alarms and communicate with guests, employees, security, management, and emergency personnel in the event of urgent and/or emergent medical and non-medical incidents on property.
• Keep work areas organized, clean, and sanitized.

Job description

Agent, Guest Services

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Denali Princess Wilderness Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

The Guest Service Representatives are the greeters, problem-solvers, and sales force of all that is the location where you work. You provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our visitors. Be part of the team who shares their backyard with guests. Live a summer of adventure and memories, both creating your own and those for others.

RESPONSIBILITIES

• Provide excellent customer service and analyze guest situations, investigate problems and determine solutions within company policies, procedures, and guidelines.
• Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.
• Apply knowledge of company products, tours, services, and operations for guests and employees to enhance the vacation and work experience.
• Create bookings, take payment, and process refunds for hotel rooms, amenities, and tours.
• Processes daily sales and completes accounting duties.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• May deliver messages, and amenities, assist with luggage and run errands based on guest and company needs.
• Participate in generating sales for tours, retail, restaurant, amenities, and hotel rooms at designated locations.
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
• Monitor alarms and communicate with guests, employees, security, management, and emergency personnel in the event of urgent and/or emergent medical and non-medical incidents on property.
• Keep work areas organized, clean, and sanitized.

REQUIREMENTS

• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community ServiceEmployee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.