Front Desk Clerk

Princess Cruises and Holland America Line; Healy (AK); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Free Cruise

Referral Program

Lifetime Experience

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Job summary

Princess Cruises and Holland America Line is seeking a Front Desk Clerk in the Denali Employee Community for seasonal full-time work. You will greet guests, handle check-in/check-out, and answer questions while delivering friendly, knowledgeable service.

Responsibilities include assisting guests with reservations, conveying policies, and coordinating special requests. Requirements call for at least one year in customer service, proficiency with computer reservations systems, and the ability to

Qualifications

• One year of experience in positions involving customer service.
• Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems.

Responsibilities

• Performs a variety of moderately difficult customer service tasks.
• Applies knowledge of Company products, services, and policies to evaluate customer's needs, provide information, and resolve complaints.
• Design and conduct presentations for guests.
• Coordinate guest amenity requests, reservations, and special requests.
• Assist customers, employees, and management and responds to queries.

Skills

Customer service

Team player

Fast-paced environment

Organization and prioritization

Tools

Computerized reservations systems

Computer business applications

Job description

Front Desk Clerk

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Denali Employee Community

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Step into the spotlight as the welcoming face of the company! As a Front Desk Clerk, you’ll be the go-to expert for guests—listening to their needs, answering questions, and delivering exceptional service with a smile. Armed with knowledge of company offerings, local attractions, and internal policies, you’ll help create seamless and memorable experiences from check-in to check-out. If you love connecting with people, solving problems, and being at the center of the action, this is your chance to shine in a fast-paced, guest-focused environment!

RESPONSIBILITIES

• Performs a variety of moderately difficult customer service tasks.
• Applies knowledge of Company products, services, and policies to evaluate customer's needs, provide information, and resolve complaints.
• Design and conduct presentations for guests.
• Coordinate guest amenity requests, reservations, and special requests.
• Assist customers, employees, and management and responds to queries.

REQUIREMENTS

• One year of experience in positions involving customer service.
• Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.