Supervisor, Front Desk

Princess Cruises and Holland America Line; College (AK); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Free cruise after first season

Referral rewards

Lifetime experience

Rewards & incentives

Community service

Employee activities

Professional growth

Job summary

Princess Cruises and Holland America Line is seeking a Front Desk Supervisor at the Fairbanks Princess Riverside Lodge. The role oversees front desk operations, ensures smooth check-in/check-out, and handles guest requests in line with company policies.

The ideal candidate will have leadership experience, strong knowledge of hotel reservation systems, and proficiency with business applications. This is a seasonal full-time position with travel perks and staff incentives.

Qualifications

• Leadership experience at a front desk or hospitality setting.
• Proficiency with hotel reservation systems (PMS).
• Strong customer service and problem-solving skills.

Responsibilities

• Supervises the Front Desk staff and operations.
• Coordinates guest accommodations and requests.
• Provides customer service and resolves issues per policies.
• Monitors financial transactions and reported processes.
• Ensures efficient guest check-in/check-out.

Skills

Supervisory experience

Customer service

Time management

Teamwork

Tools

PMS systems

Job description

Supervisor, Front Desk

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Fairbanks Princess Riverside Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We are seeking a detail-oriented and customer-focused Front Desk Supervisor to oversee front desk operations and staff. This role ensures efficient guest check-in/check-out processes, handles guest requests, and resolves issues in line with company policies. The ideal candidate will have strong leadership skills, a solid understanding of hotel reservation systems, and proficiency in business computer applications.

No Company Subsidized Housing Available

RESPONSIBILITIES

• Supervises the Front Desk staff, activities, and operations.


• Coordinates activities to process guest accommodations and requests.


• Provides customer service and problem resolution within Company guidelines and policies.


• Monitors financial transactions and processes report.


• Supervisory experience in a business environment.


• Proficiency in the use of computer business applications.


• Working knowledge of hotel reservation systems.

REQUIREMENTS

• Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (PMS) systems.


• Must pass a pre-employment background check.


• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.


• Ability to work in a fast-paced environment with multiple tasks and external influences.


• Ability to work independently with minimal supervision while achieving daily goals.


• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.


• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!


• Reward for Referral Program


• Experience – Of a lifetime!


• Rewards & Incentives


• Community Service


• Employee Activities


• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.