Agent, Guest Services

Princess Cruises and Holland America Line; Fairbanks (AK); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Free cruise after first season

Referral program

Professional growth

Rewards & incentives

Community service

Employee activities

Job summary

Princess Cruises and Holland America Line in Fairbanks, AK seeks a Guest Services Agent to welcome guests, answer questions, and help plan memorable excursions. You will work with a local team to resolve issues, coordinate amenities, and support across departments to ensure smooth operations.

The role emphasizes service excellence, integrity, teamwork, and innovation, with duties spanning reservations, luggage handling, and guest communications during a busy season.

Qualifications

• One year of experience in positions involving customer service is preferred.
• Proficiency in computer applications, with working knowledge of reservation systems, is preferred.
• Must pass a pre-employment background check.
• Must be 18 years of age to reside in company housing where available.
• Eligible to work in the United States; Holland America-Princess cannot sponsor visas at this time.

Responsibilities

• Performs a variety of moderately difficult customer service tasks.
• Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints.
• Coordinate guest amenity requests, reservations, and special requests.
• Assist with luggage and unloading as well as assist guests with delayed luggage queries.
• Communicate, assist with queries, and coordinate on behalf of guests, employees, management, multiple departments, and third party vendors.

Skills

Customer service

Time management

Teamwork

Problem solving

Tools

Computer applications

Reservation systems

Job description

Agent, Guest Services

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Fairbanks Transportation and Guest Services

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Imagine having your own personal travel expert — someone who’s there to welcome you & help you make the most of every moment. That’s exactly what our Guest Service Representatives do. From the moment our guests arrive, our team is ready to answer questions, solve problems, and help them choose unforgettable excursions. We are local insiders, sharing the best of our backyard so our guests can create memories that last a lifetime.

Join a team that turns vacations into lifelong stories. Be the reason someone’s trip becomes unforgettable.

RESPONSIBILITIES

• Performs a variety of moderately difficult customer service tasks.
• Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints.
• Coordinate guest amenity requests, reservations, and special requests.
• Assist with luggage & unloading as well as assist guests with delayed luggage queries.
• Communicate, assist with queries, and coordinate on behalf of guests, employees, management, multiple departments, and third party vendors.

REQUIREMENTS

• One year of experience in positions involving customer service is preferred.
• Proficiency in computer business applications, with working knowledge of computerized reservation systems, is preferred.
• Must pass a pre-employment background check.
• Must be 18 years of age to reside in company housing where available.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to bend, squat, and kneel as well as lift up to 55 lbs while demonstrating a safe technique.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.