Supervisor, Guest Services

Princess Cruises and Holland America Line; Fairbanks (AK); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Travel - FREE CRUISE AFTER FIRST SEAS0

Reward for Referral Program

Experience – Of a lifetime!

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Job summary

Princess Cruises and Holland America Line seeks a Supervisor, Guest Services in Fairbanks for seasonal full-time work at the Guest Services desk. You will oversee staff, ensure excellent guest service, and coordinate activities with multiple departments in a fast-paced cruise operations environment.

Responsibilities include supervising staff, handling guest inquiries, processing daily sales, and maintaining records while ensuring policy compliance and safety standards.

Qualifications

• 3 years of customer service experience preferred.
• Valid driver’s license with clean record.
• Ability to lift 50 lbs/23 kg.

Responsibilities

• Supervise, train, and give regular performance guidance to reporting staff.
• Provide excellent customer service and analyze guest situations, investigate problems, and determine solutions within company policies, procedures, and guidelines.
• Routinely coordinates passenger activities and services.
• Process daily sales and oversee accounting procedures as they relate to the guest service desk.
• Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• Keep work areas organized, clean, and sanitized.

Skills

Customer service

POS systems

Multitasking

Teamwork

Time management

Tools

MS Office

CRM software

Job description

Supervisor, Guest Services

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Fairbanks Transportation and Guest Services

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Our Guest Service Supervisors are the ultimate problem-solvers and a vital position for our operations. You will oversee all guest service tour-desk operations while providing excellent service to our guests and employees. The Guest Service Supervisor will apply knowledge of company products, optional tours, services, local information, policies, and procedures while supporting the overall goals of the company.

Responsibilities

• Supervise, train, and give regular performance guidance to reporting staff.
• Provide excellent customer service and analyze guest situations, investigate problems, and determine solutions within company policies, procedures, and guidelines.
• Routinely coordinates passenger activities and services.
• Process daily sales and oversee accounting procedures as they relate to the guest service desk.
• Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• Keep work areas organized, clean, and sanitized.

Requirements

• Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (POS) systems.
• Proficiency in the use of computer business applications.
• Three (3) years of experience in positions involving customer service operations preferred.
• Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
• Must meet Company's clean driver eligibility requirements.
• Must be able to lift 50 lbs/25 kg.
• Must pass a pre-employment background check.
• Minimum age of 18 years required to reside in company housing, where available.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities:

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.