Agent Experience & Training Manager

Compass Real Estate - Peninsula; Town of Florida (NY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Paid vacation

Holidays and sick time

401(k) plan

Commuter program

Health benefits

Parental leave

Job summary

Compass is seeking an Agent Experience Manager who will be the first point of contact for high-touch real estate clients and act as their dedicated account manager.

You will train users on Compass tools, support marketing requests, and collaborate with onboarding and other teams to ensure a world-class experience for our agents. The role is based in our Coconut Grove office and requires in-person engagement.

Qualifications

• 2–3 years in customer service, training, office management, hospitality, or operations.
• Experience in real estate is a plus.
• Experience with live or remote training is a plus.
• Experience with enterprise technology platforms is a plus (Zendesk, Salesforce, Confluence).
• Passion for supporting and serving agents to grow their business.

Responsibilities

• Serve as day-to-day contact for questions and issues via phone, email, and in-person.
• Promote adoption of Compass technology with 1:1 support and group training.
• Provide marketing support, create collateral from templates, liaison with marketing specialists.
• Collaborate with Onboarding team for welcoming new customers to Compass.
• Support office projects, expansions, and national initiatives.
• Work with team to relay agent questions and feedback.
• Welcome guests and manage office operations including mail, supplies, and facilities issues.

Skills

Customer service

Training

Office management

Hospitality

Operations

Live training

Enterprise tech

Zendesk

Salesforce

Confluence

Relationship building

Communication

Attention to detail

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager who will be the first point of contact for high-touch real estate clients and act as their dedicated account manager.

You will train users on Compass tools, support marketing requests, and collaborate with onboarding and other teams to ensure a world-class experience for our agents. The role is based in our Coconut Grove office and requires in-person engagement.