Agent Experience Manager — Real Estate Success & Training

Compass Real Estate - Peninsula; Town of Florida (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Flexible spending accounts (FSAs)

Medical benefits

Dental and vision benefits

Paid vacation and holidays

Parental leave

Commuter program

Life and disability insurance

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking a Customer Success Manager (Agent Experience Manager) to be the first point of contact for our agents, guiding them from onboarding through ongoing support. This in-office role (Coconut Grove) emphasizes training, marketing collateral support, and strategic adoption of Compass tools.

You will partner with onboarding, marketing, and other teams to ensure a world-class agent experience and smooth operations across new offices and national initiatives.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience is a plus.
• Experience with live or remote training is a plus.
• Experience with enterprise technology such as Zendesk, Salesforce, Confluence is a plus.
• Strong listening, communication, and empathy when supporting agents.
• Ability to work in the office and assist with in-person activities, including lifting up to 25 lbs.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology and services with 1:1 and group training.
• Create collateral from templates and liaise with marketing for complex requests.
• Collaborate with Onboarding team on strategy for welcoming new customers.
• Support office openings, national initiatives, and expansion/M&A activity.
• Serve as the face of the office and manage front-office needs and facilities.

Skills

Customer service

Training

Office management

Hospitality

Operations

Empathy

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking a Customer Success Manager (Agent Experience Manager) to be the first point of contact for our agents, guiding them from onboarding through ongoing support. This in-office role (Coconut Grove) emphasizes training, marketing collateral support, and strategic adoption of Compass tools.

You will partner with onboarding, marketing, and other teams to ensure a world-class agent experience and smooth operations across new offices and national initiatives.