Agent Experience Manager - In-Office Real Estate Support

Compass; Town of Florida (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation & holidays

Medical, dental & vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven fertility benefits

Carrot fertility benefits

UrbanSitter caregiver network

Employee Assistance Program

Pet insurance

Job summary

Compass is hiring a Customer Success Manager (Agent Experience Manager) to be the first point of contact for agents joining Compass. You will manage accounts, provide training on tools, assist with marketing requests, and advocate for agent success while working 100% in-office at the Coconut Grove location.

Ideal candidates have 2–3 years in customer service or related fields, with a passion for real estate and working with enterprise tech such as Zendesk or Salesforce.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Previous experience with live or remote training a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) a plus.
• Strong communication and interpersonal skills.
• Ability to work in an office environment.
• Empathy for agent needs and problem solving.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 and group training sessions.
• Provide marketing support by creating collateral from templates and coordinating with marketing specialists.
• Partner with Onboarding team on welcoming new customers.
• Support office openings, national initiatives, and Expansion/M&A activity.
• Collaborate with teams to relay agent feedback.
• Welcome guests, answer phones, manage mail, and assist with office needs.

Job description

Compass is hiring a Customer Success Manager (Agent Experience Manager) to be the first point of contact for agents joining Compass. You will manage accounts, provide training on tools, assist with marketing requests, and advocate for agent success while working 100% in-office at the Coconut Grove location.

Ideal candidates have 2–3 years in customer service or related fields, with a passion for real estate and working with enterprise tech such as Zendesk or Salesforce.