Agent Experience & Training Lead (In-Office)

urbancompass; Mandeville (LA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid vacation & holidays

Medical, dental, and vision benefits

401(k) plan

FSAs

Commuter program

Life & disability insurance

Maven support for new parents

Fertility benefits (Carrot)

UrbanSitter access

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager for its Mandeville-area offices. You will be the first point of contact for agents, handling account management, training on tools and programs, and supporting marketing requests. This 100% in-office role covers the Mandeville, Slidell, Covington, and Bay St.

Louis offices. You will promote technology adoption, run 1:1 and group trainings, and partner with onboarding on welcoming new customers.

Qualifications

• 2–3 years of experience in customer service, training, office management, hospitality, or operations.
• Experience in real estate a plus and live or virtual training experience preferred.
• Experience with enterprise technology platforms like Zendesk, Salesforce and Confluence is a plus.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact via phone, email and in-person meetings.
• Promote Compass technology adoption by providing 1:1 support, strategic recommendations and group trainings.
• Provide marketing support by creating collateral from templates and liaising with marketing specialists.
• Partner with Onboarding to welcome new customers and align strategies and logistics.
• Support ongoing projects such as new office openings and national initiatives.
• Collaborate across teams to champion questions and gather agent feedback.
• Mentor Agent Experience Coordinators and handle escalations.

Skills

Customer service

Training

Office management

Hospitality

Operations

Empathy

Active listening

Relationship building

Communication

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager for its Mandeville-area offices. You will be the first point of contact for agents, handling account management, training on tools and programs, and supporting marketing requests. This 100% in-office role covers the Mandeville, Slidell, Covington, and Bay St.

Louis offices. You will promote technology adoption, run 1:1 and group trainings, and partner with onboarding on welcoming new customers.