Agent Experience Manager - Training & Client Success

Compass, Inc.; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation and holidays

Sick time

Parental leave

Recharge leave

Medical, dental, vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass, Inc. in Houston seeks an Agent Experience Manager to be the first point of contact for agents, handling training, marketing support, and ongoing client services. The role is 100% in-office at 24275 Katy Fwy, Houston, TX.

You will manage high-touch client relationships, promote Compass technology, and partner with onboarding and marketing to ensure a world-class agent experience.

Qualifications

• 2–3 years in customer service, training, office management, hospitality or operations.
• Experience in real estate a plus.
• Live or remote training experience a plus.
• Experience with Zendesk, Salesforce, Confluence a plus.
• Passion for supporting agents to grow their business.
• Ability to establish credibility with agent decision-makers.
• Great listening, relationship-building, and customer empathy.
• Foster community; encourage in-office interaction and engagement.
• Strong problem-solving and analytical skills.
• Excellent communication and relationship management.
• Meticulous attention to detail; highly organized.
• Creative writing and design sense.
• Able to work in-office during standard hours.
• Ability to lift up to 25 lbs.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via calls, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support and training sessions.
• Provide marketing collateral by templates and liaise with marketing specialists for complex requests.
• Partner with Onboarding to welcome new customers to Compass.
• Support office initiatives, new openings, and expansion/M&A activities.
• Collaborate with teams to champion questions and feedback from agents.
• Welcome guests, answer phones, manage mail, and support office operations.

Skills

Customer service

Training

Relationship building

Communication

Organizational skills

Problem solving

Empathy

Community building

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, Inc. in Houston seeks an Agent Experience Manager to be the first point of contact for agents, handling training, marketing support, and ongoing client services. The role is 100% in-office at 24275 Katy Fwy, Houston, TX.

You will manage high-touch client relationships, promote Compass technology, and partner with onboarding and marketing to ensure a world-class agent experience.