Agent Experience & Training Lead

Compass; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid vacation

Healthcare benefits

401(k) plan

FSAs

Parental leave

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager to serve as the first point of contact for our agents, guiding them through Compass tools and programs and coordinating marketing support. This full-time role is based 100% in the Flower Mound office in Texas, with responsibilities spanning training, onboarding, and cross-functional collaboration to ensure clients succeed.

You will promote technology adoption, deliver 1:1 and group trainings, and partner with marketing and onboarding teams to

Qualifications

• 2–3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience is a plus.
• Experience with enterprise technology tools (Zendesk, Salesforce, Confluence) is a plus.

Responsibilities

• Serve as day-to-day contact for high-touch customers via phone, email, and in-person meetings.
• Promote adoption of Compass tech through 1:1 support, strategic recommendations, and group training.
• Provide marketing support by creating collateral from templates and liaising with marketing specialists.
• Partner with Onboarding for welcoming new customers to Compass.
• Support with office operations, events, and expansion activity.
• Collaborate with teams to address questions and feedback from agents.
• Welcome guests, manage the office line, mail, supplies, and facilities issues.

Skills

Customer service

Training

Office management

Interpersonal skills

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager to serve as the first point of contact for our agents, guiding them through Compass tools and programs and coordinating marketing support. This full-time role is based 100% in the Flower Mound office in Texas, with responsibilities spanning training, onboarding, and cross-functional collaboration to ensure clients succeed.

You will promote technology adoption, deliver 1:1 and group trainings, and partner with marketing and onboarding teams to