Agent Experience Manager - In-Office, Nashville

Compass, Inc.; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k)

FSAs

Commuter program

Life and disability insurance

Maven

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass, Inc. in Nashville, TN, is seeking an Agent Experience Manager for 100% in-office work at 615 Woodland Street.

You will be the first point of contact for customers and their ongoing account management, delivering training, marketing support, and strategic guidance to help agents grow their business. The role involves welcoming visitors, supporting office operations, and promoting Compass technology.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous experience in real estate is a plus.
• Previous experience with live or remote training is a plus.
• Experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Passion for supporting and serving agents trying to grow their businesses.
• Ability to establish credibility with key agent decision-makers and influencers.
• Strong listening skills and empathy for customer pain points.
• Commitment to creating community and fostering in-office engagement.

Responsibilities

• Manage a portfolio of high-touch customers as their daily contact via phone, email, and in-person meetings.
• Be the face of the office, answer the main line, manage mail, support office needs, and maintain organization.
• Promote Compass technology and services through 1:1 support, strategic recommendations, and group trainings.
• Provide marketing support by creating collateral from templates and coordinating with marketing specialists.
• Partner with Onboarding to welcome new customers and plan logistics.
• Support office openings, national initiatives, and Expansion/M&A activities.
• Collaborate with teams to advocate for agent questions and feedback.
• Be a culture carrier and drive positive change within the team.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, Inc. in Nashville, TN, is seeking an Agent Experience Manager for 100% in-office work at 615 Woodland Street.

You will be the first point of contact for customers and their ongoing account management, delivering training, marketing support, and strategic guidance to help agents grow their business. The role involves welcoming visitors, supporting office operations, and promoting Compass technology.