Agent Experience Lead — Training & Onboarding

Compass; Flower Mound (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Incentives

Paid vacation

Health benefits

401(k)

FSAs

Commuter program

Life & disability insurance

Parental leave

Pet insurance

Job summary

Compass seeks an Agent Experience Manager to be the first point of contact for new agents, guiding them through Compass tools, programs, and marketing requests. You will train, support and coordinate onboarding, while collaborating across teams to ensure a world-class agent experience.

Based in the Flower Mound office, this role emphasizes in-office engagement, event support, and a meticulous, empathetic approach to problem-solving.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience is a plus.
• Experience with live or remote trainings is beneficial.
• Experience with enterprise tools like Zendesk, Salesforce, Confluence is a plus.

Responsibilities

• Serve as day-to-day contact for a portfolio of high-touch customers via phone, email, and in-person meetings.
• Promote Compass technology adoption through 1:1 support and group training sessions.
• Provide marketing support by creating collateral from templates and coordinating with marketing specialists.
• Collaborate with Onboarding and other teams to welcome new customers and support expansion initiatives.

Skills

Customer service

Training

Office management

Hospitality

Operations

Real estate experience

Zendesk

Salesforce

Confluence

Tools

Zendesk

Salesforce

Confluence

Job description

Compass seeks an Agent Experience Manager to be the first point of contact for new agents, guiding them through Compass tools, programs, and marketing requests. You will train, support and coordinate onboarding, while collaborating across teams to ensure a world-class agent experience.

Based in the Flower Mound office, this role emphasizes in-office engagement, event support, and a meticulous, empathetic approach to problem-solving.