Agent Experience & Onboarding Specialist

Compass; Sandwich (MA); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Participation in incentive programs (e

Paid vacation and holidays

Medical, dental, vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager to be the first point of contact for our agents in the Falmouth & Sandwich offices. You will manage the office operations, provide 1:1 and group training on Compass tools, and coordinate with the marketing team to support listing materials and campaigns.

This role emphasizes customer service, relationship-building, and proactive problem solving. The position requires 2-3 years in customer service or operations, with strong communication and

Qualifications

• 2-3 years of experience in customer service, hospitality, or operations.
• Previous experience in real estate is a plus.
• Reliable transportation to float between Falmouth & Sandwich offices.
• Passion for supporting and serving agents trying to grow their businesses.
• The ability to establish credibility with key agent decision-makers and influencers.
• Great listening skills, connects well with others, and is empathetic to customers' pain points.
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement.
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly.
• Skilled communicator with great interpersonal skills, ability to build and manage relationships.
• Meticulous attention to detail, highly organized.
• Strong creative writing skills and eye for design.
• Ability to work autonomously and possess a strong bias towards action.
• Ability to work in the office during standard operating hours; Ability to lift up to 25 lbs.

Responsibilities

• Be present in the office with a service-minded attitude as you field questions and resolve issues big and small via phone calls, emails, and in-person meetings.
• Provide basic marketing support by answering questions, creating collateral from templates such as listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Serve as the face of Compass by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the office's overall appearance and organization, maintaining supply inventory, and escalating facilities issues.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.
• Partner with the National Onboarding team on strategy and logistics for welcoming new customers to Compass.
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent.
• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

Skills

Customer service

Hospitality mindset

Operations

Communication

Attention to detail

Job description

Compass is seeking an Agent Experience Manager to be the first point of contact for our agents in the Falmouth & Sandwich offices. You will manage the office operations, provide 1:1 and group training on Compass tools, and coordinate with the marketing team to support listing materials and campaigns.

This role emphasizes customer service, relationship-building, and proactive problem solving. The position requires 2-3 years in customer service or operations, with strong communication and