Agent Experience Manager — On-Site Client & Office Support

Socket.dev; Falmouth (MA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Bonus programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical, dental, vision

401(k)

FSAs

Commuter program

Life and disability insurance

Maven

Fertility benefits

Pet insurance

Job summary

Compass in Falmouth and Sandwich seeks an Agent Experience Manager to be the first point of contact for agents, oversee office operations, and deliver world-class support. You will train on our tools, assist with marketing requests, and drive a culture of service and collaboration within the office.

The role requires 2-3 years in customer service or operations, a willingness to be on-site, and the ability to coordinate across teams to support agents in growing their businesses.

Qualifications

• 2-3 years of experience in customer service, hospitality, or operations
• Experience in real estate is a plus
• Reliable transportation to float between Falmouth & Sandwich offices
• Passion for supporting and serving agents
• Strong communication and relationship-building skills
• Highly organized with attention to detail

Responsibilities

• Be present in the office and address questions via phone, email, or in person
• Provide basic marketing support using templates and coordinate with marketing
• Troubleshoot technology, devices, and conference-room hardware
• Greet guests, manage mail, set up events, and maintain office appearance and supplies
• Provide ad-hoc administrative support like data entry and meeting prep
• Promote Compass technology and services through 1:1 and group trainings
• Collaborate with onboarding and other teams to address agent feedback
• Support office expansions and national initiatives as needed
• Be a culture carrier fostering positive change and teamwork

Skills

Customer service

Hospitality

Operations

Job description

Compass in Falmouth and Sandwich seeks an Agent Experience Manager to be the first point of contact for agents, oversee office operations, and deliver world-class support. You will train on our tools, assist with marketing requests, and drive a culture of service and collaboration within the office.

The role requires 2-3 years in customer service or operations, a willingness to be on-site, and the ability to coordinate across teams to support agents in growing their businesses.