Agent Experience & Onboarding Specialist

Socket.dev; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Company 401(k) Plan

Generous PTO

Job summary

One Sotheby’s International Realty is seeking an Agent Experience Coordinator to support office operations and agent services. You will help with onboarding, listing transfers, MLS entries, and vendor coordination to ensure listings are compliant and visible.

In this role, you’ll collaborate across departments, maintain reports, and guide agents on tools and processes, reporting to the Director of Administration and Managing Broker.

Qualifications

• 2–3 years of real estate industry experience preferred.
• Proficient in Microsoft Office; Excel; MLS experience.
• Strong organizational and communication skills; customer service oriented.

Responsibilities

• Serve as the face of the office; greet guests, answer calls, manage mail, and maintain organization.
• Coordinate meetings, trainings, events, and presentations for the office.
• Onboard new agents and welcome them to One Sotheby’s International Realty.
• Add/edit listings on MLS; ensure compliance with company policies.
• Coordinate yard signs, photography, and vendor activities for listings.
• Maintain weekly listings reports and quarterly MLS audits.
• Provide guidance on tools, processes, and brand guidelines.

Skills

Real estate

MLS knowledge

MS Office Excel

Customer service

Communication skills

Tools

MLS

Transaction management platform

Marketing tools

Job description

One Sotheby’s International Realty is seeking an Agent Experience Coordinator to support office operations and agent services. You will help with onboarding, listing transfers, MLS entries, and vendor coordination to ensure listings are compliant and visible.

In this role, you’ll collaborate across departments, maintain reports, and guide agents on tools and processes, reporting to the Director of Administration and Managing Broker.