On-site Agent Experience Manager

Compass; Ellicott City (MD); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k)

FSAs

Commuter program

Life and disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking a Customer Success Manager (Agent Experience Manager) to be the first point of contact for our agents joining Compass. You will support onboarding, training on our tools and programs, and assist with marketing requests, delivering a world-class experience.

This 100% in-office role is based at our Ellicott City office (10050 Baltimore National Pike). You will partner with multiple teams to promote Compass technology and help agents grow their businesses.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience a plus.
• Experience with live or remote training a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) a plus.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology through 1:1 support, strategic recommendations, and group trainings.
• Provide marketing support by creating collateral from templates and liaising with marketing specialists.
• Partner with Onboarding to welcome new customers to Compass and ensure smooth start.
• Support office openings, national initiatives, and expansion/M&A activity.
• Collaborate with teammates to advocate for agent questions and feedback.
• Serve as the office face by greeting guests, answering phones, managing mail, and maintaining supplies.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking a Customer Success Manager (Agent Experience Manager) to be the first point of contact for our agents joining Compass. You will support onboarding, training on our tools and programs, and assist with marketing requests, delivering a world-class experience.

This 100% in-office role is based at our Ellicott City office (10050 Baltimore National Pike). You will partner with multiple teams to promote Compass technology and help agents grow their businesses.