Agent Experience & Onboarding Lead

Compass, Inc.; Town of Woodbury (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation and sick time

Medical, dental, vision

401(k)

FSAs

Commuter program

Life and disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass, Inc. is seeking an Agent Experience Manager in New York to serve as the primary contact for a portfolio of agents, guiding them through Compass tools and services from day one. You will train clients, support marketing needs, and collaborate with onboarding and expansion teams to drive adoption and success.

You will mentor junior staff, promote a positive culture, and help agents grow their businesses through strategic advice and a hands-on, client-centric approach.

Qualifications

• 2-3 years of experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Previous experience with live or remote training a plus.
• Experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus.

Responsibilities

• Manage a portfolio of high-touch customers by serving as their day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology and adjacent services with 1:1 support, strategic recommendations, and group training sessions.
• Provide essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and liaising with marketing specialists.

Skills

Customer service

Training

Communication

Problem solving

Relationship management

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, Inc. is seeking an Agent Experience Manager in New York to serve as the primary contact for a portfolio of agents, guiding them through Compass tools and services from day one. You will train clients, support marketing needs, and collaborate with onboarding and expansion teams to drive adoption and success.

You will mentor junior staff, promote a positive culture, and help agents grow their businesses through strategic advice and a hands-on, client-centric approach.