Agent Experience & Success Manager (In-Office)

Compass, Inc.; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k)

FSAs

Commuter program

Life insurance

Disability insurance

Maven

Fertility benefits (Carrot)

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass, Inc. is seeking a Customer Success Manager (Agent Experience Manager) to be the primary contact for Compass agents in Houston.

This role drives adoption of Compass tools, delivers 1:1 and group training, and coordinates with onboarding and marketing teams to support agents’ growth. You will work in the office at 24275 Katy Fwy, collaborating with cross-functional teams to ensure excellent service and strong agent relationships.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Experience with real estate a plus.
• Experience with live or remote training a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) a plus.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact via phone, email and in-person meetings.
• Promote adoption of Compass technology with 1:1 support and group training sessions.
• Provide marketing collateral support and liaison with marketing specialists for more complex requests.
• Partner with Onboarding team on strategy and logistics for welcoming new customers.
• Support with office openings, national initiatives, and Expansion/M&A activity.
• Collaborate with teams to champion questions and feedback on behalf of agents.
• Welcome guests, manage office operations, and maintain office appearance and supplies.

Skills

Customer service

Training

Office management

Hospitality

Operations

Listening

Empathy

Communication

Relationship building

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, Inc. is seeking a Customer Success Manager (Agent Experience Manager) to be the primary contact for Compass agents in Houston.

This role drives adoption of Compass tools, delivers 1:1 and group training, and coordinates with onboarding and marketing teams to support agents’ growth. You will work in the office at 24275 Katy Fwy, collaborating with cross-functional teams to ensure excellent service and strong agent relationships.