In-Office Agent Success Manager — Houston

Compass; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Incentive programs (cash/equity) and =

Paid vacation, holidays, sick time, p[

Medical, dental and vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking a Customer Success Manager (Agent Experience Manager) in Houston, TX to be the first touchpoint for agents joining our platform. You will train users, support marketing requests, and ensure a world-class experience.

You will manage a portfolio of high-touch customers, promote adoption of Compass tools, and collaborate with onboarding and marketing teams to help agents grow their businesses in a fast-paced, in-office role.

Qualifications

• 2–3 years in customer service, training, or operations.
• Live or remote training experience a plus.
• Experience with enterprise tech like Zendesk, Salesforce, Confluence is a plus.
• Passion for supporting real estate agents.
• Ability to establish credibility with agent decision-makers.

Responsibilities

• Act as day-to-day contact for high-touch customers via phone, email, and in-person meetings.
• Promote adoption of Compass technology through 1:1 support and group training.
• Provide marketing support by creating collateral from templates and liaising with marketing specialists.
• Collaborate with Onboarding team on welcoming new customers to Compass.
• Support office initiatives such as new office openings, national initiatives, and Expansion/M&A activity.
• Work with teams to champion questions and feedback on behalf of the agent.
• Welcome guests, answer office phones, manage mail, maintain office organization, and escalate facilities issues.

Skills

Customer service

Training

Office management

Hospitality

Operations

Communication

Relationship building

Empathy

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking a Customer Success Manager (Agent Experience Manager) in Houston, TX to be the first touchpoint for agents joining our platform. You will train users, support marketing requests, and ensure a world-class experience.

You will manage a portfolio of high-touch customers, promote adoption of Compass tools, and collaborate with onboarding and marketing teams to help agents grow their businesses in a fast-paced, in-office role.