Agent Experience Manager, Real Estate Tech (In-Office)

Compass Real Estate - Peninsula; Miami Beach (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation and holidays

Medical benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Pet insurance

Maven program

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Recharge leave

Job summary

Compass Real Estate - Peninsula in Miami Beach is hiring a Customer Success Manager (Agent Experience Manager) to be the primary contact for agents joining Compass. You will train users, support marketing requests, and drive adoption of Compass tools while coordinating across onboarding and office teams.

The role is based fully in-office at the Miami Beach location and requires a hands-on, service-oriented approach to help agents grow their businesses and engage with Compass resources.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous experience in real estate a plus
• Previous experience with live or remote training a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Passion for supporting and serving agents trying to grow their businesses
• Ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and empathy for customer pain points
• A passion for creating community in an office space; encourages in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills for quick solutions
• Skilled communicator with interpersonal skills to build relationships
• Meticulous attention to detail and organization
• Strong writing skills and eye for design
• Ability to work in the office during standard hours
• Ability to lift up to 25 lbs

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact.
• Promote adoption of Compass technology with 1:1 and group training sessions.
• Provide marketing support by creating collateral from templates and liaising with marketing specialists.
• Partner with Onboarding team for welcoming new customers.
• Support ongoing projects like new office openings and national initiatives.
• Collaborate with teams to relay questions and feedback.
• Serve as the office face, answer phones, manage mail, and maintain office appearance and supplies.

Skills

Customer service

Training

Office management

Hospitality

Operations

Empathy

Communication

Relationship building

Tools

Zendesk

Salesforce

Confluence

Job description

Compass Real Estate - Peninsula in Miami Beach is hiring a Customer Success Manager (Agent Experience Manager) to be the primary contact for agents joining Compass. You will train users, support marketing requests, and drive adoption of Compass tools while coordinating across onboarding and office teams.

The role is based fully in-office at the Miami Beach location and requires a hands-on, service-oriented approach to help agents grow their businesses and engage with Compass resources.