Agent Experience Lead – Client Success & Training (Miami Beach)

Compass Real Estate - Peninsula; Miami Beach (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Tele-health benefits

Dental benefits

Vision benefits

401(k) plan

Flexible spending accounts (FSAs)

Commuter program

Life insurance

Disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager to be the first point of contact for our agents, guiding them through Compass tools and programs with 1:1 and group training. This in-office role in Miami Beach combines customer support, marketing collateral creation, and cross-team collaboration to ensure a world-class agent experience.

You will partner with Onboarding for new client welcomes, support office openings and national initiatives, and help cultivate a collaborative office culture.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience with live or remote training is a plus.
• Experience with enterprise tech such as Zendesk, Salesforce, Confluence is a plus.
• Passion for supporting and serving agents growing their businesses.

Responsibilities

• Serve as day-to-day contact for questions and issues via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 and group training sessions.
• Provide marketing support by creating collateral from templates and coordinating with marketing specialists.
• Partner with Onboarding team on strategy and logistics for welcoming new customers to Compass.
• Support office openings, national initiatives, and expansion/M&A activity.
• Collaborate with teams to champion questions and feedback on behalf of the agent.
• Welcome guests, answer the office line, manage mail, and handle office operations.

Skills

Customer service

Training

Office management

Hospitality

Operations

Agent support

Relationship building

Active listening

Creativity in writing

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager to be the first point of contact for our agents, guiding them through Compass tools and programs with 1:1 and group training. This in-office role in Miami Beach combines customer support, marketing collateral creation, and cross-team collaboration to ensure a world-class agent experience.

You will partner with Onboarding for new client welcomes, support office openings and national initiatives, and help cultivate a collaborative office culture.