Agent Success & Onboarding Specialist

Compass; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Participation in incentive programs

Paid vacation, holidays, sick time,Par

Health benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Parental support programs

Job summary

Compass seeks a Customer Success Manager (Agent Experience Manager) to be the first point of contact for our customers as they join Compass. You will manage accounts, train users on our tools, and support marketing requests while promoting adoption of Compass technology.

Based in the Coconut Grove office, you will be the face of the local team, coordinating with onboarding and marketing to ensure a world-class experience for agents and office leadership alike.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience with live or remote training a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Passion for supporting and serving agents trying to grow their businesses
• Ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, empathetic to customer pain points
• Desire to foster in-office community and engagement
• Strong problem-solving and analytical skills
• Excellent interpersonal and communication abilities
• Meticulous attention to detail and highly organized
• Strong writing and design sensibility
• Availability to work in the office during standard hours
• Physical ability to lift up to 25 lbs.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact
• Promote adoption of Compass technology with 1:1 and group training
• Provide marketing support by creating collateral from templates
• Coordinate with Onboarding team for new customer launches
• Support national initiatives and office openings
• Collaborate with teams to relay agent feedback
• Greet visitors, handle front-desk tasks, and maintain office organization

Skills

Customer service

Training

Office management

Hospitality

Operations

Relationship building

Tools

Zendesk

Salesforce

Confluence

Job description

Compass seeks a Customer Success Manager (Agent Experience Manager) to be the first point of contact for our customers as they join Compass. You will manage accounts, train users on our tools, and support marketing requests while promoting adoption of Compass technology.

Based in the Coconut Grove office, you will be the face of the local team, coordinating with onboarding and marketing to ensure a world-class experience for agents and office leadership alike.