Agent Experience Manager — Client Success & Training

Compass; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation and holidays

Health, dental, and vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven (support for new parents)

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager to be the first point of contact for our agents, handling account management, training, and marketing support to help agents grow their businesses.

You will work in our Coconut Grove office, delivering 1:1 and group trainings, coordinating with onboarding, and supporting office operations and events. This role requires a customer-first mindset and strong collaboration across teams.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Real estate experience a plus.
• Experience with live or remote training a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) a plus.
• Passion for supporting and serving agents trying to grow their businesses.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support, strategic recommendations, and group trainings.
• Provide marketing support by creating collateral from templates and coordinating with marketing specialists.
• Partner with Onboarding to welcome new customers to Compass and align strategies.
• Support office openings, national initiatives, and expansion/M&A activities.
• Collaborate with teams to advocate for agents and address questions.
• Welcome guests, answer the office line, manage mail distribution, and oversee office logistics and supplies.

Skills

Customer service

Training

Office management

Hospitality

Operations

Zendesk

Salesforce

Confluence

Communication

Interpersonal skills

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager to be the first point of contact for our agents, handling account management, training, and marketing support to help agents grow their businesses.

You will work in our Coconut Grove office, delivering 1:1 and group trainings, coordinating with onboarding, and supporting office operations and events. This role requires a customer-first mindset and strong collaboration across teams.