Agent Experience Manager — In-Office, Miami Beach

Socket.dev; Miami Beach (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

401(k) plan

FSAs

Commuter program

Dental benefits

Vision benefits

Mascot Maven support

Fertility benefits

Job summary

Compass is seeking a Customer Success Manager (Agent Experience Manager) to be the first point of contact for our agents in the Miami Beach office. You will train, support, and manage the onboarding experience, helping agents leverage Compass tools and marketing resources.

You will promote adoption, coordinate with onboarding and marketing, and ensure a world-class agent experience in our 1212 Lincoln Road office. This is an in-office role rewarding collaboration and service excellence.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Previous experience with live or remote training a plus.
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus.
• Passion for supporting and serving agents trying to grow their businesses.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology and services with 1:1 support, strategic recommendations, and group trainings.
• Provide marketing support by creating collateral from templates and liaising with marketing specialists.
• Collaborate with onboarding to welcome new customers to Compass.
• Support with office openings, national initiatives, and expansion/MA activity.
• Work with teams to champion questions and feedback for agents.
• Greet guests, answer the office line, manage mail, and maintain office organization.

Skills

Customer service

Training

Office management

Hospitality

Operations

Communication

Relationship building

Empathy

Event planning

Live training

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking a Customer Success Manager (Agent Experience Manager) to be the first point of contact for our agents in the Miami Beach office. You will train, support, and manage the onboarding experience, helping agents leverage Compass tools and marketing resources.

You will promote adoption, coordinate with onboarding and marketing, and ensure a world-class agent experience in our 1212 Lincoln Road office. This is an in-office role rewarding collaboration and service excellence.